Total Quality Management

Contents

1 Total Quality Management

2 Definitions Total Quality Management

3 Total Quality Objectives

4 Total Quality Benefits

5 Key Requirements for the Application of Total Quality Management Total Quality Management The concept of Total Quality Management (TQM) is one of the modern concepts in management. The goal is to improve performance and develop it permanently through a response The organization includes the requirements of the customer, including the quality of the original material or the good quality, and focuses on the quality; that is, how the product is made, not on the quantity that means the number of pieces produced during a given period. It can be concluded from the above that the quality is related to the expectations of the client and his perspective on the product, by comparing the actual performance of products (goods or services) and expectations of the product, if the final specifications of the product is consistent with the expectations of customers can say that the product has achieved the quality goal. TQM Definitions TQM can be defined as the proper performance of the work from the first time during production, through concerted efforts and cooperation to perform the work efficiently, and work continuously to improve the required quality. The concept can be defined in a fragmented manner as follows: Management: On the continuous development of the organization in order to constantly improve quality. Quality: It means taking the beneficiary's requirements into consideration and fulfilling their implementation. Comprehensive: The application of the principle that searches for the quality required for products, through knowledge of the needs of the beneficiary, and then comes the evaluation process; which reveal the satisfaction of the beneficiary of the products provided. TQM aims to create an environment that sustains continuous development and support. Involve all efforts of FAO staff. Development and follow-up of measurement tools for operation performance. Efficiency and efficiency in the production process must be achieved to convert inputs into final outputs that serve the client's requirements. Continuous improvement in output quality. Raise efficiency by increasing cooperation and joint efforts of different levels of management and encouraging teamwork. Instruct employees to make decisions based on facts rather than emotions. Creating a cultural context that works to intensify customer awareness. Direct all efforts to attract many customers and minimize their complaints if any. The benefits of total quality ability to reduce costs. Minimize the time taken to complete the necessary tasks for the client. Achieving quality goals by working on the development of goods and services, based on customer desire. Major requirements for the application of TQM Restructuring the system and culture of the organization. Marketing and promotion of the program. Education and training of workers. The use of specialized consultants in this field. Forming the team to perform tasks efficiently. Work to encourage employees and motivate them to work. Supervising operations and monitoring their performance.